Refund policy

Returns and Refunds

We want you to be happy with your purchase.

If an item arrives damaged, faulty, unsafe, incorrect or does not match its description, please contact us as soon as possible at sales@stableandhound.com.au so we can arrange an appropriate resolution.

Your rights under the Australian Consumer Law apply in addition to this policy and are not limited by any return period stated below.

For change of mind returns, eligibility may depend on the product and supplier. Items generally need to be unused, in original condition and returned within the applicable return period.

Return postage will generally be the customer’s responsibility for approved change of mind returns.

Certain items may not be eligible for change of mind returns for hygiene, safety or other reasonable reasons.

Once our supplier arrangements are finalised, we may update our change of mind return conditions to reflect the relevant product and supplier requirements.